The 2 most common concerns for new and existing patients are safety & discretion. It’s unfortunate, but the reality is most consumers are apprehensive about visiting a dispensary. This is why the delivery model is universally accepted. It's convenient, but more importantly it provides safety & anonymity. With MCEC, all medical grade cannabis is transported to the privacy of your home through our State Licensed Delivery Service. In addition, our entire staff must pass a thorough background check including California LIVESCAN fingerprinting. We are sensitive to these concerns and administer comprehensive vetting processes prior to hiring anyone. Peace of mind is just as important to us as it is to you.
The METRC System is monitored and regulated by the State of California to ensure that all products sold by licensed retailers are tracked for quality and testing. MCEC will only forge partnerships with vendors certified through METRC so you can be assured of the manufacturers quality standards.
We have busy lives and we aren’t always in front of a computer. Or maybe you have guests and you can’t make a discreet phone call? Now you can place orders directly through our Phone App, then follow your driver using real-time GPS. Need to make changes before the driver arrives? No problem. Simply text our team and we will do our very best to accommodate you!
We understand that earning your loyalty means more than just having great service and quality products. Knowing this, we developed a Rewards Program to incentivize you to continue ordering from MCEC. For more information click HERE to see how you can earn points for discounts and rewards.
Yes, we know we have the most knowledgeable Wellness Advisors. Keep in mind that a typical cannabis delivery service has 1 or 2 employees with some basic knowledge. Conversely, the entire team at MCEC is equally as proficient as one another. Why? As a condition of employment every Wellness Advisor must be certified by our vendors for product knowledge and must participate in quarterly “refresher” testing. We know that we can’t assist you unless we have a thorough understanding of our products and the effects they have. Whether you speak to someone in our call center or friendly drivers, our goal is to provide you with a boutique retail experience through the on-demand delivery service model.
We utilize electronic tablets for all transactions including digital signature confirmation and email receipt generation. Our cloud based ERP system is HIPAA Compliant and hosted at an SSAE 16 Type II Certified Data Center. In addition, our GPS tracking system is monitored directy through our web based system.
In addition to stocking many name brand items, our menu is similar to a "Fish Market" concept: We source the freshest and most relevant legal products so you can try newer items that may not yet be available in the open market. Depending on feedback, we may choose to keep them in the rotation or we may decide to bring in other products for you to consider! Our patients love this concept as it provides the ability to try new and different types of medication. As for our online portal: Start filling your shopping cart now or download our Mobile App. We will continue to look for ways to make your shopping experience quick, convenient and discreet. And remember: if it's on our menu then we have it in stock. Our automated inventory management system ensures that our menu is always on point- never any bait & switch tactics.
When possible, we provide reusable/recyclable packaging and we utilize a paperless workflow. Have any old medical cannabis plastic containers? Just let us know on your next order and we would be happy to pick them up and send them to the appropriate repurposing facility.