We take pride in offering the highest quality products backed with the MCEC Guarantee. Purchases made through most dispensaries and delivery services are FINAL SALE so we are proud to be an exception and offer exchanges/credit based on the following guidelines.
- The product must be physically defective in some way. Not strong enough or “I made a mistake” etc., is not an acceptable reason to return a product.
- The product must have been purchased within 48 hours of exchange/credit. Please be sure to contact us immediately in the event of a defect.
- The returned product must be in new condition with minimal broken seals. All packaging and materials will also need to be returned.
- The product is not cracked or broken by misuse. All returned products will be thoroughly inspected and evaluated to ensure there was no misuse.
- We will need to receive the defective product for inspection prior to replacing it with a new one. We will advise you of your choices upon receipt of the defect.
Receive a free exchange with your next order or pay the standard delivery fee and receive your exchange the same day. Please note same day exchanges are not guaranteed and we reserve the right to evaluate the circumstances. There are many variables that may affect this such as staffing, traffic, time of the day, etc. MCEC cannot guarantee delivery times since traffic and order volume can affect the process. Additionally, we will need all original packaging items, parts, etc. in order to process an exchange/credit otherwise this guarantee may be invalid. We only provide exchange or credit- we do not offer refunds.