Place your order through our call center, online or mobile app and you will receive confirmation as soon as it’s received. If a change is required after an order is submitted, please contact MCEC immediately to see if we can adjust an order. Please note that we do not guarantee that changes can be accommodated once an order is submitted.
Once your order is routed, a driver will send GPS coordinates via text message with a link with their location and ETA. Please note your driver will also attempt to contact you via phone call to confirm your delivery and to make any special arrangements. It is imperative that you contact your driver back to confirm. Communication is key to a pleasant and safe experience!
Please note that we do our very best to deliver as quickly as possible, however, delivery times may vary based on traffic and volume. Inclement weather and other factors may prevent us from meeting our ETA’s so please be patient with us during these days. Our main priority is to process and schedule your order as fast and as accurate as possible!
It is your responsibility to be present for delivery. If you are unable to accept your delivery please call your driver to reschedule (a reschedule fee may apply). The State of California requires that only you can accept your cannabis delivery. If other arrangements are required, please make sure you have discussed in detail with your Wellness Advisor.
NORTH SAN DIEGO, ORANGE COUNTY, ANTELOPE VALLEY, SANTA CLARITA & RIVERSIDE COUNTY GUIDELINES
All orders depart our state-licensed fulfillment center in San Bernardino County. Same day delivery times will vary based on traffic conditions, time of day, order volume, etc. Therefore, we cannot commit to a specific delivery schedule other than providing you with a 2-hour window once your order departs our fulfillment center.